Once you have selected your products, you have to create a customer account. For this account you need to choose username and password. These information will enable you to track your order and to keep your data in database for your future orders. We can process your order when you fill all the requiered fields.

Only products which are displayed in our eshop can be ordered online. But if you are interested in one product, do not hesitate to write us here. We will do our best to try to make this product available in the eshop.

To find the article you are looking for is easy. You can use the search engine and type a word or a category.

If you have this message "on demand", it means that we do not have this product on stock but that we can order it to the Caffe-Mauro Central Purchasing Agency. This can shift the delivery time by few days.

Certainly. Once an order is performed we receive all the data we need to edit your invoice. Please write us here and ask for your invoice.

If you do not find a product it means that the product is no more available in this particular option.

For this information I invite you to contact directly Caffe-Mauro.

Sure, VAT is included in our prices.

This code is given to our most loyal customers or to those who ordered for a larger amount of money.

You can ask a Discount Code here. We will ask you for your past orders: amount, products, quantities... If we accept your demand we will send you a code which enables you to apply a certain percentage of discount to your orders.

Once you put your products into your cart, you will see a box called "Zerogrey Discount Code". You have to copy your code into this box. Then the reduction will be automatically calculated.

The costs vary from country to country. When you select the products you want you will be asked for your country where will be the products delivered. At this stage you will know the cost of the shipment.

Caffe-Mauro store accepts international payments via credit card, Paypal and bank transfer. You may choose between these methods at the end of the order process.

Credit Card
You may use one of the following card types: VISA, Mastercard, American Express or Diners. Your payment will be completed directly on the secure Web site of the bank in charge of collecting Zerogrey incoming payments. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as they travel from your computer to other Website's servers. If you pay by credit card, Zerogrey will immediately have the ok to ship your goods: Orders paid via credit card are the fastest to be processed. Protecting the safety of your credit card information is important to us. This is why all your credit card details are directly transmitted from you to a bank. Zerogrey's bank is an official member of the international credit card clearing circuit. No one at Zerogrey, at Caffe-Mauro or on the Internet will ever gain access to your data.

Bank transfer
You may pay for your purchases atCaffe-Mauro via Bank Transfer. It is straightforward: You must complete your order and as final step choose "Pay via Bank Transfer" as a payment method. Your order will be immediately registered by Zerogrey but left standing by. Within the next few days, ask your own bank, maybe through your Home Banking Web facility, to complete a Bank Cash Transfer to Zerogrey using Zerogrey bank details provided below. Zerogrey bank account details are provided here, as well as in the payment page, as well as in the E-mail message that will be sent to you after Zerogrey receives your order. Please make sure to indicate your order code - complete of all letters and numbers - in the "reason" for your Bank Transer. (e.g. Payment order XXXX230304754 ). Zerogrey will ship your goods as soon as it receives notice from the bank that the cash transfer has been received. Normally it takes 5 to 6 business days for your Bank Transfer to be received by Zerogrey bank. Once in, Zerogrey sees immediate notice of it via Internet and immediately ships your goods.
Bank Transer data:
Bank account holder: Zerogrey S.r.l.
Bank name: Banca del Piemonte - Torino, Italy
Codes for international Bank Transfers:
BIC (ex SWIFT) code: BDCPITTT
IBAN code: IT46U0304801000000000081983
Other codes if needed:
Account number: 000000081983
ABI: 03048
CAB: 01000
CIN: U

This option is unfortunately for security reasons not possible.

If you paid via credit card or via bank transfer, it is possible that we receive the confirmation of your payment later. You obtain an email as soon as we receive the payment confirmation.

It is possible to use any credit card which is affiliated to the circuits VISA, Mastercard, American Express and Diners.

Your payment will be completed directly on the secure Web site of the bank in charge of collecting Zerogrey incoming payments. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as they travel from your computer to other Website's servers.

If you pay by credit card, Zerogrey will immediately have the ok to ship your goods: Orders paid via credit card are the fastest to be processed. Protecting the safety of your credit card information is important to us. This is why all your credit card details are directly transmitted from you to a bank. Zerogrey's bank is an official member of the international credit card clearing circuit. No one at Zerogrey, at Caffe-Mauro or on the Internet will ever gain access to your data.

The delay of delivery depends on the country of delivery and on the products you ordered. In 90% of cases, we manage the delay like it is indicated online.

In 95% of cases we appeal to the SDA in Italy, to UPS in Europe and to Fedex in other countries.

All products with the options listed on the site are immediately available and shipped within 24 hours.

For your convenience, for many countries Zerogrey offers Standard shipping (shipments arrive within 4 to 6 days) and Express shipping (orders will be delivered within three business days or sooner). You may choose the shipping country during the order process.

To guarantee the most efficient delivery, Zerogrey selects different couriers according to countries or regions of delivery. You will be informed via E-mail on how to track your shipment on the courier Website or directly through this Website.

To enable you to easily track the delivery status of your purchase at Caffe-Maurostore, Zerogrey generates an Order number and sends it to you by E-mail. You may as well check your Order number online by clicking on the link "Your orders". Please provide the Order number when you request an assistance and for the order tracking. The time of delivery in Italy varies between 24 to 48 hours

When we ship your order we send you an email to provide you the name of the delivery courier and your tracking number.

Feel free to purchase any product at Caffe-Mauro E-shop, receive it and try it out. Our return policy allows you to return the product within two weeks from the date of its delivery to you.

Returning is easy:
- Ship the product back to us in perfect conditions. Our address is written below and will be printed again with instructions on the invoice you'll receive with your package.
- Do not forget to indicate your delivery address.
- Send us an email to tell us how you decided:changing the product or being refunded.

Our address is:

Zerogrey S.r.l.
Via Colli 15
10128 Torino
Italia
VAT Nr.: IT08003340018
Fax: +39 011 19790014

Once we receive your package we will check the conditions of the goods. If the products are in perfect conditions, we will process the reimbursement (return of shipping cost excluded). If you have paid by credit card we will send money on your account. Otherwise you can send us your bank information in order to make a bank transfer to you.