The procedure to return purchased products is simple and convenient.
If for some reason you are not satisfied with your purchase, you may exercise the right to withdrawal, without incurring any fine, within fourteen (14) working days from the date in which you received the purchased products.
The products to be returned must be delivered by the carrier within 14 working days from the date in which they are received.
The products can be returned via shipment of the pack with the indicated carrier (DHL) or with another forwarder, only after having filled in the Returned goods Form which you will find in the pack, to obtain the file number of the returned goods.
How to exercise the right to withdrawal
You have the right to withdraw from the contract with the Seller, without incurring any fine and without having to specify the reason, within fourteen (14) working days from the date you received the products purchased on shop.caffemauro.com, notifying the Seller thereof.
To withdraw from the contract, you must use the Returned Goods Form. You will have to return the products to the Seller, delivering them to the carrier for shipment within fourteen (14) working days, starting from the date in which you received the purchased products.
The only expenses for which you are responsible are those for returning the purchased products.
Were you to decide to use the forwarder indicated by the Seller in the Returned Goods Form, you will not, however, have to make the payment in first person of the expenses to your charge for returning the purchased products. The payment of the expenses for returning the purchased goods will be made, on your behalf, directly by the Seller, who will therefore free you of any payment obligation toward the forwarder. The Seller will, in fact, as for payment of the returned goods, withhold from the reimbursement a forfeit amount equal to the cost previously sustained for the shipment and delivery to your address of the products purchased. From the time in which the purchased products are delivered back to the forwarder indicated by the Seller in the Returned Goods Form, the Seller exempts you from any responsibility in the event of loss of or damage to the products occurred during transport.
In the case that you decide to use a different forwarder than the one indicated by the Seller in the Returned Goods Form, you will, instead, have to make the payment in first person of the expenses to your charge for returning the purchased products. In such case, also the cost previously sustained for the delivery to your home address of the purchased products will be reimbursed; however, any responsibility for the loss of or damage to the products during transport will be to your charge.
The Right to Withdrawal - in addition to compliance with the terms and modes described in the previous points - is understood as correctly executed if the following conditions are also fully complied with:
the Returned Goods Form must be correctly filled in and sent to the Seller within fourteen (14) working days from when the products have been received;
the products must not have been used or damaged;
the products must be returned in their original package, together with their specific identification tag-card;
the returned products must be handed over to the forwarder within fourteen (14) working days, starting from the date in which you received the products.
If the Right to Withdrawal is exercised in compliance with the modes and terms pointed out in this paragraph, the Seller proceeds to reimburse any amounts that have possibly already been collected for the purchase of the products, in accordance with the foreseen modes and terms.
You will be reimbursed the amounts in the shortest time possible and, at any rate, within fourteen (14) days from the date in which the Seller has become knowledgeable that you have exercised your right to withdraw, we will proceed to start the reimbursement procedures, once we have ascertained the correct execution of the terms and conditions indicated above.
If the modes and terms that govern the right to exercise withdrawal are not complied with, as specified in this paragraph, you will not be entitled to receive reimbursement of the amounts already paid to the Seller; however, you will be entitled to receive, at your expense, the products back, in the condition they were returned to the Seller. If otherwise, the Seller will be entitled to withhold the products, in addition to the amounts already paid for their purchase.
Times and modes of reimbursement
After the products are returned, the Seller will proceed to make the necessary ascertainments concerning their compliance with the conditions and terms pointed out in the previous paragraph. In case the ascertainments have a positive outcome, the Seller proceeds to send relative confirmation that the products thus returned are accepted via email.
Whichever payment method you use, the reimbursement is activated by the Seller in the shortest time possible and, at any rate, within fourteen (14) days from the date in which the Seller has become knowledgeable that you have exercised your right to withdraw, upon prior assessment that you have correctly exercised the right and upon acceptance of the products returned.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate; the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.
If there is mismatch between the recipient of the products indicated in the order form and the subject who has made the payment of the amounts due for their purchase, the amounts will at any rate, in case the right to withdrawal has been exercised, be reimbursed by the Seller to the subject that has actually made the payment.
The Seller indicates as its carrier for the return of products DHL. You can return the products to the Seller via DHL, without making the payment in first person of the necessary expenses. In accordance with the modes and terms foreseen for exercising the right to withdrawal, this method allows the Seller to make direct payment on your behalf of the expenses for returning the purchased products, relinquishing you of any payment obligation toward the forwarder. Moreover, this method allows us to track where each pack is at any given moment, relinquishing you of any responsibility in case the products are lost or damaged during transport.
Please contact DHL (or visit their site: www.dhl.com) to organise pick-up.
In case you decide to use a different forwarder than the one indicated by the Seller to return the products, you will, instead, have to make payment in first person of the necessary expenses, and any responsibility in case the products are lost or damaged during transport will remain your responsibility, in accordance with the modes and terms foreseen for exercising the right to withdrawal.